Hi, We're Centerfield.
Centerfieldis a cutting-edge digital marketing and sales technology company headquartered in the heart ofSilicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to-end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.
How do we do this? Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink. Our technology platform, Dugout , combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.
We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!
ØDirectly supervise a team of sales agents
ØWork efficiently to complete daily assignments with a goal of supporting real time coaching assistance to assigned agents
ØMonitor, evaluate and improve performance relative to key sales performance indicators and service levels
ØUnderstand and implement new information and procedures efficiently and professionally
ØProvide effective coaching for employees and be open to receive coaching and feedback from program management personnel
ØAbility to reinforce company policies to agents daily in an effort to ensure adherence, compliance and reduce violations
ØAbility to use available data and tools to make decisions and implement initiatives that support measurable results
ØCollaborate with senior leadership daily
ØPerform other related duties as required
Required Skills, Abilities & Knowledge
ØMinimum of 1 year BPO sales experience and demonstrated leadership skills
ØExcellent communication and customer service skills
ØAbility to analyze performance and behavioral issues rationally
ØDemonstrate effective coaching and development skills by observing, identifying and providing input to drive improved performance
ØMust be goal oriented by demonstrating the ability to work towards meeting individual and team goals
ØExhibit ownership and exercise consistency and accountability daily
ØSolutions oriented and able to work with others in solving problems and addressing issues
ØMust be flexible to work any day of the week and any shift during operational hours
To learn more, visit us Here .
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
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