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Call Center Receptionist

Call Center Receptionist
Company:

Centerfield


Place:

Kingston


Job Function:

Customer Service

Details of the offer

Hi, We're Centerfield.
Centerfieldis a cutting-edge digital marketing and sales technology company headquartered in the heart ofSilicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to-end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.

How do we do this? Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink. Our technology platform, Dugout , combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.

We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!

Summary of the Position:

Reporting to the Facilities Manager, the Receptionist will be the first point of contact for all employees, clients, suppliers, visitors and candidates accessing the company’s property. As a frontline ambassador, you will exercise excellent customer service skills while handling the flow of visitors through the business and providing administrative support across the organization. Ultimately, you will be charged with ensuring the front desk welcomes guests positively and executes all administrative tasks to the highest quality and standards.

Essential Duties:

Serve visitors by greeting, welcoming and directing them to the appropriate personnel
Answer, screen and forward incoming phone calls while providing basic information when needed to internal and external visitors
Receive and sort daily mail and disseminate deliveries to relevant individuals or departments
Firmly follow security protocols by controlling access to facility (monitor log book, issue visitor badges, etc)
Manage lobby appearance and activities that best represent the company's image
Act as support to various Department Heads (HR, Recruiting, Payroll and Operations)
Perform other clerical duties such as filing, photocopying, collating and scanning
Provide real time updates on site issues to the facilities team

Experience, Skills, Abilities & Knowledge:

Minimum of 1 year in a customer service related role
Computer literate and proficient with MS Office
Professional appearance and demeanor
Ability to keenly listen and follow instructions with limited supervision
Ability to be resourceful and proactive in dealing with issues that may arise
Ability to organize, multitask, prioritize and work under pressure
Strong business acumen, including problem solving and critical thinking skills
Strong organizational and time management skills.
Adaptability – able to respond when business needs or priorities change
To learn more, visit us Here .
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/ .

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.


Source: Lever_Co

Job Function:

Requirements


Knowledges:
Call Center Receptionist
Company:

Centerfield


Place:

Kingston


Job Function:

Customer Service

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