Control Room Operator (Ops/To3)

WebsiteThe Independent Commission of Investigations (INDECOM)
Searching for Truth, Striving for Justice
The Independent Commission of Investigations (INDECOM) invites applications to fill the following position:
Control Room Operator (OPS/TO3) –Headquarters – Kingston

Job Purpose
To monitor, log, map and chart investigative operations received by the Commission

Key Responsibilities
Answer and log all telephone calls on the Commission’s tip lines, incident scene lines and forward promptly to the appropriate member of staff;
Complete New Case Report Forms, log sheets;
Manage the Booking out Board and Essential Mapping;
Liaise with Investigators at incident scenes;
Coordinate teams and scene responses as well as record actions taken by employees, the Security Forces and the general public which is pertinent to the Commission.

Minimum Required Qualifications and Experience
Secondary School Education;
Certificate in Customer Service;
Relevant Call Center experience.

Required Knowledge and Skills
Excellent communication skills (both written and oral);
Good customer service and interpersonal skills;
Good time management skills;
Proficiency in relevant computer applications;
Ability to work in teams.