WebsiteMinistry of Industry, Commerce, Agriculture and Fisheries
The Ministry of Agriculture and Fisheries invites applications from suitably qualified individuals to fill the following vacant post in the Agricultural Land Management Division (Kingston):
Customer Care Assistant (GMG/AM 1)
Job Purpose
Under the general direction of the Manager, Administration and Support Services (GMG/SEG 1), the Customer Care Assistant (GMG/AM 1) is responsible for assisting the general public in all aspects of their interaction with the Ministry as the first line of contact to assist with customer inquiries and complaints and interact with customers to provide and process information. The incumbent will also provide an effective and efficient communication system, both internally and externally.
Key Responsibilities
Greets and welcomes visitors to the Ministry and directs them to the appropriate office/officer;
Ensures courteous treatment of all staff and visitors to the Ministry and via telephone;
Ensures reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
Provides accurate information in-person and via phone/email;
Ensures that customers’ enquiries and complaints are recorded and dealt with;
Researches, compiles and delivers information to the Customer Care Officers and Unit Head;
Receives all incoming calls, identifies the officers required and connects callers to the appropriate extensions;
Answers calls from extensions, dials numbers requested and connects the party called to officers who requested the number;
Takes and relays messages promptly;
Reports faults and defects to Unit Head and Service Providers;
Maintains contact with Divisions/Directors/Outstations for smooth flow of information;
Advises Cashier and other staff members of the amount owing for private calls;
Reconciles monthly bills and submits particulars relating to payments of all charges in the Telephone Register;
Maintains Office security by following safety procedures and controlling access via the Reception Desk (monitor logbook, issue visitor badges);
Ensures that systems, procedures and working practices are implemented accurately in accordance with established format;
Ensures that professional attitude and deportment are displayed at all times;
Maintains the Ministry’s Corporate image at all times;
Reports faults and defects to relevant officers in a timely manner;
Displays professionalism, confidentiality and good deportment at all times;
Performs any other related duties which may be assigned from time to time.
Required Knowledge, Skills and Competencies
Core
Good oral and written communication skills
Customer and quality focus skills
Initiative
Good time management skills
Ability to work in a team
Compliance
Integrity
Ability to manage the client interface
Technical
Knowledge of Customer Service, telephone ethics and techniques
Knowledge of Office Management and Ethics
Public Speaking, Record Keeping and Switchboard Operating skills
Knowledge of the Ministry’s policies and procedures
Minimum Required Qualification and Experience
Four (4) Subjects at the CXC General proficiency/GCE ‘O’ Levels, including English Language and a numeric subject;
Customer Service Certification;
Certificate in Telephone Operating and Ethics;
Training in Public Speaking;
Three (3) years’ experience in a similar field.
OR
Diploma in Management Studies, plus two (2) years’ experience in a similar role;
Training in Customer Service and Telephone Ethics;
Training in Public Speaking.
Connect with
Continue with Email .
By signing up you indicate that you agree to our TermsandPrivacy Policy
