Manchester
Manheim Auction Services is the UK’s most popular multi-channel wholesale vehicle marketplace, complemented by a broad range of products and services that support vendor de-fleet and disposal programmes – and give buyers confidence, convenience and value.
Manheim is part of Cox Automotive, the world's largest automotive service organisation.
Department
The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality
Role:
To oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.
To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard
Contact with key customers on sale days , in order to enhance the customer experience
Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience,
Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
Skills:
Excellent customer service skills.
Strong administration skills
A keen eye for detail and accurate data entry skills
Excellent communication skills both verbal and written.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
