Support Services Manager (Customer Service & Support Functions)
Division: Liquid Personnel (part of Acacium Group)
Location: Manchester City Centre
Salary: Flexible (DoE) plus bonuses
We are looking for ambitious, career-driven individual who thrives off developing and mentoring others at the same time as delivering exceptional levels of customer service to join our Manchester City Centre office. You will be joining a fast-paced, award-winning recruitment business, who are market leaders in their sector. As part of a global organisation, you will have plenty of opportunities to develop yourself and take your career to the next level within a supportive business who put their people first.
Part of Acacium Group, Liquid Personnel has been certified as a ‘Great Place to Work’, has been recognised in the UK’s Best Workplaces 5 years in a row, and has featured in the Sunday Times Best Small Companies to Work For and the Sunday Times Fast Track 100. We pride ourselves on delivering the highest quality service to the Social Work, Healthcare, Nursing, Mental Health and Criminal Justice markets.
What will you be doing as a Support Services Manager?
Management of our support functions including the Candidate Care Customer Service team by providing ongoing support, guidance and mentoring direct reports
Ensuring that your teams provide exceptional levels of customer service to internal stakeholders and external customers
Performance management for the teams (daily flash meetings, monthly PDP’s, desk diagnostics, mentoring and coaching)
Hiring new members for the team in line with our growth plans and managing the onboarding experience for them
Design and Implement processes to maximise attraction, retention and placement of external candidates
Implementing strategies for the support services to keep pace with changes in our core markets or the demands and needs of the sales functions
Benefits of working for Liquid Personnel:
Competitive basic salary with opportunities to earn performance related bonuses
Dedication to developing you and your career via our award-winning, in-house training programme- we can give you the tools you need to be successful in your career!
A clear progression path and opportunities to develop across the wider business and Group
The Liquid annual holiday (locations have included; Budapest, Amsterdam, Ibiza, Prague and Portugal)
Work place pension scheme
Free gym membership
Regular company events (including Go Carting, Go Ape, Trips to the Races)
Annual summer and Christmas parties
Directors Club- for top performers across the business
Regular competitions with exciting prizes up for grabs
Early Friday finish- 3.30pm
Discounted Tastecard membership
Reward portal- discounts on shops, restaurants and bars
Hybrid working model with opportunities to work from home after probation
Free Flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance, Critical Illness Cover and Private Medical Insurance
As the ideal individual for this role you will have:
Proven leadership capabilities and experience of managing support, administration or sales teams
Demonstrable track record in people development
Excellent time management and organisation
Strong communication across all levels
Experience of internal stakeholder relationship management
Ability to convey our group messages and values in a positive upbeat manner to inspire high performance from direct reports
