Customer Service Officer

WebsiteNational Land Agency
One Agency, One Goal
The National Land Agency invites applications from suitably qualified candidates to fill the following vacant post within the Business Services Division:
Customer Service Officer– Land Titles Division (1 Post)
The successful candidate will report to the Customer Service Supervisor

Job Purpose
To provide assistance to customers transacting business with the Agency and disseminates information to customers and the general public on the services and products provided by the Agency.

Key Responsibilities
Processes customer requests in keeping with standard procedures
Receipt and route incoming calls to relevant sections/persons in cases where assistance cannot be provided by the Customer Service Unit
Processes requests from customers via telephone and ensures that assistance is provided in a timely manner
Provides assistance to customers using the internet-based services
Accepts survey plans for pre-checking
Assesses documents submitted for lodgement and ensures that the documents meet prerequisites of the relevant Acts
Facilitates general and specific search requests for clients
Assist with the updating of data for monthly reports and the drafting and checking of all memorandum express/expedition matters

Required Skills/Competencies
The post-holder should be able to demonstrate:
Excellent oral and written communication skills with strong interpersonal skills
Good planning, organizing and problem-solving skills
Good time management skills
Excellent team spirit
Politeness, courtesy and tact are demonstrated in dealing with customers
Sound work ethics
Ability to work effectively in a highly stressed environment

Minimum Required Qualifications and Experience
Tertiary level certificate in Business Administration Studies/Communication or related field
Five (5) CXC/GCE O ’Level subjects including English Language and a numeric subject.
Two (2) years related working experience
Assets:
– Knowledge of the Registration of Titles Act; The Registration (Strata Titles) Act and principles of conveyancing
– Training in Customer Service
– Paralegal Diploma/Certificate
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