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Supplier of Industrial and Retail Equipment and Accessories seek to identify a:
Customer Service Representative
To join a compact and result oriented team.
Candidate Profile
Role and Core Function (Summary)
The Customer Service Representative is responsible for providing product and service information to all clients via the telephone and by face-to-face contact; resolving product and service problems to clients/customers’ satisfaction, by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve and expedite the corrections/adjustments. The Customer Service Representative is the face of the organization and is expected to present a professional and positive image of the Company to all clients.
Job Specification
Education & Certification
5 CXCs inclusive of Mathematics and English Language
Diploma in Business Administration
Any other relevant people-oriented skills
Knowledge & Experience
Minimum 2 years customer service experience.
Previous Sales, Marketing or Procurement experience would be an asset.
Previous Accounting software (ACCPAC or QuickBooks) knowledge would be an asset.
Personal Attributes/Skills
Sound oral and written communication skills
Outstanding interpersonal and relationship-building skills
Time management & problem solving skills
Required Skills/Competencies
The preferable candidate must be willing to work odd hours including weekends and after 5:00 p.m. daily.
Ability to work in a fast paced environment.
Excellent interpersonal, analytical and communication skills with the ability to work with team members at various level.
Professional attitude, enthusiastic, energetic and confident.
The best-suited candidate will be of a professional character, dynamic, enthusiastic & result oriented.
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