We are looking for someone to join our Itel Smart Solutions Family at our Montego Bay location asTrainer!
The Trainer is a content expert that continually develops methods to help CSRs achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CSR's potential.
Responsibilities
Assist with the creation of Courses/ Examination courses within the company
Conduct training classes by presenting job-specific, company-specific, and generic programs
Prepare staff to sell and explain products/services by assembling product/service specifications, alternatives, and applications
Evaluate training and development programs
Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
Design and expand training and development programs based on both the organization's and the individual's needs
Devise individual learning plans
Monitor and review the progress of trainees through questionnaires and discussions with Operations
Have an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
Ensure that statutory training requirements are met
FUNdamental Skills, Experience and Qualifications Required
Minimum 3 years experience in a similar role with at least 2 years experience in Training & Quality within a call center environment
Tertiary Education ( Bachelor's Degree Preferred) with majors in Psychology, Communications or Education
Customer sales and service training experience
Excellent written and verbal communication skills
Self-development skills
Strong organizational and multitasking skills
Knowledge of Microsoft Office and ACD reports (MS Excel, PowerPoint, Word, Visio)
Must be 18 years and older
Must possess a valid Jamaican ID (Passport, National ID or Driver's License)
YOUR TIME...OUR TIME
This is a full-time career.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in Montego Bay and surrounding areas.
Joining the itel family, you will experience ....
Competitive Salary
Health and Life Insurance
Lunch benefits
Free Transportation
Free Wi-Fi
Beautiful location, cafeteria onsite, Chill room, friendly staff
A fun environment! Werespectour employees and strive to make our environment exciting.
#FunBeginsHere
