59445BR IT Service Delivery Manager - Retail Mary St
Job Description
IT Service Delivery Manager – Retail Operations
There’s never been a better time to join the Dublin Head Office ICT Operations team supporting the delivery of a quality IT service to our customers. You can play your part in service excellence, stability and support across all of operations, but primarly in the area of retail services. Collaborating closely with a wide range of key stakeholders from across the business to make our ambitions a reality and managing operational relationships and performance of our key Technology Service Partners.
Life as a Service Delivery Manager
You’ll take full accountability for IT service delivery to ensure a fully functional, reliable and secure ICT environment across our Retail space. You’ll provide expert management support to difficult, high profile customer issues, ensuring root-case analysis and corrective action plans are followed through. You’ll also be expected to manage the operational aspects, including team communications, vendor engagement and stakeholder relationships regarding technology operational services, issues and support.
What we’re looking for
You’ll come with significant customer facing experience with a keen interest in Technology. You’ll have a proven track record for continuous improvement and driving efficiencies, whilst always maintaining high levels of customer satisfaction as well as the ability to motivate and influence key contacts and decision makers. You’ll be an innovative thinker with excellent problem solving skills. On top of that, you’ll be curious, enthusiastic and, it goes without saying, super skilled at planning and organisation.
Some of your key responsibilities would include
- Managing service delivery to ensure the availability of a fully functional, reliable and secure ICT environment across our Retail environment.
- Provides expert management support to difficult, high profile customer issues and ensures root-case analysis is conducted and corrective action plans are followed through.
- Drive problem management to identify, remove root cause to prevent reoccurrence and drive continual service improvement.
- Be part of 24/7 on-call rota and provide support and leadership outside of core business hours for Major Incidents / High impacting issues.
- Report, communicate and update relevant stakeholders on the on-going operation of services, incident management and improvement programmes, guaranteeing clarity, visibility, timeliness and expectation management to the right people using the right methods.
- Maintain comprehensive documentation, asset management and licensing information, driving quality through implementation and use of the ITIL framework
What you’ll get in return?
We'll provide you with a progressive career path, because clear advancement is what we’re all about at Primark. We’ll encourage you to network and plan your own development – and we’ll give you lots of training, whether it’s in-house or on courses, to help you achieve your ambitions.
A buzzing hub of activity, our Dublin Head Office is an innovatively designed space and flexible working means you can use your time effectively and plan around your schedule. Plus, we’re
well equipped for a healthy lifestyle with our own café, canteen, and gym.
This is a 12 month FTC opportunity to be based in Arthur Ryan House, our Dublin Head Office.
Function
IT
Full Time / Part Time
Full Time
Employee Status
Fixed Term Contract
Country
Republic of Ireland
Job Profile
Service Delivery Manager
