Manager – Site Support

WebsiteeGov Jamaica Limited
eGov Jamaica Limited invites applications from qualified persons to fill the position of:
Manager – Site Support

Job Purpose
Reporting to the Department Head, Client and Site Support, the Manager Remote Site Support plans, coordinates and organize end-user support to the company’s external clients. The incumbent supervises a Team of Engineers and assists with the implementation and maintenance of the company’s Application Software and related Hardware Island wide; assesses Information Technology (IT) infrastructure to ensure adequacy, makes recommendations for infrastructure optimization; coordinates site visits of vendors; prepares recommendations and reports.

Requirements
Bachelor’s Degree in Computer Science, Engineering or equivalent from a recognised tertiary institution.
Three (3) years management experience in a similar or related capacity or five (5) years hands-on experience in the provision of technical support for at least three major Information Technology Solutions.

Desired Competencies
Good oral and written communication skills
Good analytical/logical, planning and organizational skills
Very good team-building, leadership and coaching skills
Excellent interpersonal and people management skills
Ability to manage complex issues
Strong knowledge of Computer Networking, Voice, Data and Power infrastructure
Thorough knowledge of established SLA’s with clients
Well-developed understanding of budgeting
Good Project Management skills.
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