When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.
We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.
Job Overview
Join the DTNA Platform Product Strategy team and help DTNA meet its customer experience goals. As a member of the Platform Product Strategy team, you will have responsibility for customer-focused minor new options (aka New Option Workstream – NOW) and an opportunity to define and implement new product projects, interact with diverse cross-functional teams, make decisions and recommendations based on your market research and support our customers by continuously improving our processes to meet customer expectations.
Responsibilities
- Primary responsibility for implementation of new product projects for DTNA through the New Option Workstream (NOW) process.
- Work with customers, dealers, Sales, Marketing, CAE, Service, Quality, Engineering and other teams to collect and evaluate requests for new projects intended for US, Canadian and International markets.
- Create project justification, volume assumptions, pricing strategy, business case, project scope, and competitor overview.
- Lead efforts for continuous improvements in the NOW process.
- Define and report to Executive Management on strategic KPIs to drive action within the organization.
- Manage the collection of resource requirements and estimated implementation timeline.
- Communicate directly with customers on project timelines.
- Collect customer sentiment on the NOW process and delivery of requested solution.
- Analyze responses to develop strategies to improve customer sentiment.
- Manage escalation of requests to steering committees and drive projects to decision.
- Work with Segment Strategy to coordinate project pre-series.
- Lead implementation and training of new users to Salesforce tracking tool.
- Provide product technical support and material suggestions for the development of content for dealer announcements, webinars, product promotions and training materials.
- Have a proven ability to analyze and interpret data, discover opportunities for further investigation and develop proposed solutions to business challenges.
When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.
We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.
Job Overview
Join the DTNA Platform Product Strategy team and help DTNA meet its customer experience goals. As a member of the Platform Product Strategy team, you will have responsibility for customer-focused minor new options (aka New Option Workstream – NOW) and an opportunity to define and implement new product projects, interact with diverse cross-functional teams, make decisions and recommendations based on your market research and support our customers by continuously improving our processes to meet customer expectations.
Responsibilities
- Primary responsibility for implementation of new product projects for DTNA through the New Option Workstream (NOW) process.
- Work with customers, dealers, Sales, Marketing, CAE, Service, Quality, Engineering and other teams to collect and evaluate requests for new projects intended for US, Canadian and International markets.
- Create project justification, volume assumptions, pricing strategy, business case, project scope, and competitor overview.
- Lead efforts for continuous improvements in the NOW process.
- Define and report to Executive Management on strategic KPIs to drive action within the organization.
- Manage the collection of resource requirements and estimated implementation timeline.
- Communicate directly with customers on project timelines.
- Collect customer sentiment on the NOW process and delivery of requested solution.
- Analyze responses to develop strategies to improve customer sentiment.
- Manage escalation of requests to steering committees and drive projects to decision.
- Work with Segment Strategy to coordinate project pre-series.
- Lead implementation and training of new users to Salesforce tracking tool.
- Provide product technical support and material suggestions for the development of content for dealer announcements, webinars, product promotions and training materials.
- Have a proven ability to analyze and interpret data, discover opportunities for further investigation and develop proposed solutions to business challenges.
