WebsiteJamaica Customs Agency
Country Above Self
The Jamaica Customs Agency is seeking a suitably qualified candidate for the following position:
PMAS Officer (Level 5)(Kingston, 1 post)
Job Purpose
Under the direct supervision of the Manager PMAS, the incumbent is responsible:
To assist with the development, coordination, implementation and administration of the Agency’s Performance Management and Appraisal System (PMAS) and initiatives.
To assist with providing staff with proper guidance and interpretation/ understanding of PMAS and technical support.
To monitor the performance appraisal cycle aligned with the GOJ performance management and appraisal system (PMAS) process and principles.
To assists with coordinating and implementing workforce development and succession planning programmes and initiatives.
Key Responsibilities
Technical/Professional Responsibilities
Performance Management
Assists with the development and implementation of an Agency-wide performance appraisal program for all staff.
Assists with the development and implementation of Agency core competencies, core values, and key performance measures into performance appraisal system.
Updates and maintains PMAS database to monitor the processing of increments, seniority allowances and submission of performance appraisals, work plans and other relevant documents.
Analyses performance appraisals for accuracy of completion in keeping with the Agency’s policy and liaises with divisions and employees to correct gaps identified.
Examines performance appraisals for all staff and ensures compliance with policies and regulations governing the grant of performance increments and incentives.
Assess staff eligibility for performance increments, incentives and seniority allowances and prepare submissions to the HREC for approval and the Finance and Administration Division for direct payment, as stipulated by the Agency’s policy.
Liaises with Heads of Units to monitor the progress of activities in keeping with the PMAS Cycle.
Prepares reminders to be submitted to Heads of Units and general staff for the completion of work plans and performance reports.
Provides technical support to staff on PMAS matters and updates on the status of performance related allowances.
Assists staff in completing work plans and assessments and ensures compliance with the Agency’s PMAS policy.
Participates in the development and designing of training materials and methodologies to facilitate PMAS training and development workshops and seminars.
Assists with conducting training and sensitization sessions to Agency management and all levels of staff on the performance management and appraisal process.
Participates in the coordination and facilitation of PMAS focus group sessions and general presentations.
Logs all incoming PMAS reports on database and assists with vetting and quality control.
Represents the Agency at meetings/conferences and other places as requested.
Workforce Development and Succession Planning
Assists with conducting assessment and gap analysis on employee skills and training.
Participates in the development, implementation and revision of policies and initiatives geared towards succession planning and workforce development.
Participates in submitting training and development needs to the Human Resource Development Unit to facilitate the development of annual training plans.
Management/Administrative Responsibilities
Provides administrative support in respect of all PMAS matters.
Arranges meetings as required.
Takes actions for the Unit’s records to be kept up-to-date and easily retrievable.
Provides advice to managers and staff on the resolution of PMAS matters as required.
Provides advice to staff on the interpretation of performance management guidelines as required.
Prepares and submits information for status, PMAS, HR Audits and other reports as requested.
Assists with the preparation of annual reports for the unit.
Contributes to the preparation of the PMAS Unit’s Plans.
Prepares monthly and periodic report on desk activities.
Participates in orientation and re-orientation sessions.
Customer Service Responsibilities
Maintains customer service principles, standards, and measurements.
Identifies and incorporates the interests and needs of customers in business process design.
Ensures critical success factors are identified and meets expectations.
Other Responsibilities
Performs all other duties and functions as may be required from time to time.
Required Competencies
Core
Excellent oral and written communication and presentation skills.
Strong analytical and problem-solving skills.
Strong customer relations and interpersonal skills, with the ability to effectively deal with people from diverse backgrounds.
Excellent planning, organizing and time management skills.
High levels of integrity, professionalism, ethics, and ability to keep confidentiality.
Keen attention to details and ability to work on own initiative.
Ability to work in a team and work well with others.
Ability to work quickly and under pressure to meet deadlines.
Proficient with mathematical computations.
Excellent documentation skills.
Technical
Proficiency in Microsoft Office Suite Applications and relevant computer systems.
Knowledge of GOJ PMAS polices, practices and procedures and best practices relating to employee performance.
Good knowledge of Public Service Regulations and Staff Orders.
Adequate knowledge in the development of educational material and the conduct of educational programmes to all levels of staff.
Experience with performance management appraisal systems and tools.
Good knowledge of governmental policies, practices and procedures on general administration and human resources management principles, practices, and procedures.
Minimum Required Education and Experience
First Degree in Business Administration, Public Administration, Management Studies, Human Resource Management, or related field from a recognized tertiary institution.
At least three (3) years’ experience in Human Resource Management preferably in the public sector, with at least two (2) years’ experience working with PMAS.
Experience in the operation of the GOJ Guidelines for the Performance Management and Appraisal System.
Experience in Training Design and Delivery would be advantageous.
Special Conditions Associated with the Job
Work will be conducted in an office outfitted with standard office equipment and specialized software.
The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.
May be required to travel locally to attend conferences, seminars and meetings.
Maybe required to work beyond regular working hours in an effort to meet deadlines.
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