WebsiteMinistry of Health & Wellness (MOH)
The Ministry of Health and Wellness invites applications from suitably qualified candidates to fill the vacant post of:
Senior Investigator (GMG/SEG 1)– Investigation and Enforcement Department
Job Purpose
To conduct investigations on circumstances pertaining to compromise of professional standards in the delivery of Health Care services.
Key Responsibilities
Conducts investigations of the breakdown in standards for delivery health care;
Receives directly, through Regional Director or Parish Manager documented complaints from patients or clients of public and private institutions;
Receives and verifies notifications of breaches of delinquency received orally or through the media;
Establishes contact with persons affected by substandard service delivering and obtaining full documentation as required for a thorough investigation;
Establishes and maintains contact with Regional Director, Parish Manager and CEO/Director of the institution under review in order to further the conduct of investigation;
Establishes and maintains contact with designated representative of professional associations and councils whose members may be involved or implicated by the complaint;
Conducts enquiry in a professional manner into the situation which led to the lodging of a complaint;
Collaborates with the Directors, Health Services Development and Co-ordination and Health Promotion and Protection where breach of Public Policy or departure from standards may be of concern;
Requires from these Divisions professional reports/evaluations on specialized areas of Health Care delivering to form part of the assessment and in due course background to any legislative process that may be forth coming;
Maintains communication with Legal Services Branch to ensure that support is received for the investigation process and provided to any process of litigation which is being undertaken;
Documents formally changes and receiving fines for minor breaches of standards or regulation;
Submits fines collected to the proper accounting authority and ensuring that complete reports are submitted;
Ensures that files regarding cases of delinquency are maintained with accurate and complete information;
Formulates weekly and monthly reports for Director, Investigations & Enforcement;
Conducts analysis of frequency of breaches of standards and regulations to inform strategic changes in systems or standards.
Required Knowledge, Skills and Competencies
Core
Initiative
Excellent oral and written communication skills
Good interpersonal skills
Analytical & problem solving skills
A high level of integrity and professionalism is displayed
Excellent time management skills
Functional/Technical
Knowledge of Customer Service and Health Services Audit
Knowledge of research methods and techniques
Knowledge of computer packages e.g. Spreadsheets
Knowledge of National Health Policy
Minimum Required Qualification and Experience
A certified Health Care Professional
Additional qualification in Health Care or Hospital Management
A minimum of eight (8) years working experience as a Healthcare Professional
Special Conditions Associated with the Job
Expected to travel Island wide
May be required to travel overseas
May be required to work beyond the normal working hours
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