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Tax Administration Jamaica (TAJ), the largest tax collecting Authority in Jamaica, is seeking suitably qualified individuals to apply for the following vacant position:
Senior Taxpayer Service Officer (Level 5) – Kingston Revenue Service Centre – Not Vacant
Job Purpose
To manage customer service transactions and the activities of the Taxpayer Service Officers and Taxpayer Service Assistants as well as to respond to general queries whilst promoting a positive image of Tax Administration Jamaica through efficient customer service.
Key Responsibility Areas
Management and Administrative Duties
Provides leadership, support and guidance to the staff to ensure the Unit is effectively managed;
Prepares and implements Work Plan for the Unit;
Manages and monitors the performance of the Unit;
Prepares and submits the monthly Performance Reports;
Enforces the standards and rules of professional conduct for staff within the Unit in order to maintain the highest degree of confidence in its integrity and efficiency;
Ensures staff is aware of and operates in accordance with all relevant laws and policies;
Develops and maintains effective working relations with external and internal stakeholders, ensuring that the Team provides a consistently high level of service.
Technical and Professional Duties
Checks application forms with the supporting documents for the relevant motor vehicle transaction types such as, new motor vehicle, transfer of motor vehicle ownership, substitute motor vehicle title and registration plates;
Verifies if the information presented on the motor vehicle documents correspond with that on the Automated Motor Vehicle System (AMVS);
Stamps and signs all relevant documents;
Approves drivers licence transactions;
Approves application for Tax Compliance Certificate (TCC) and updates the system with new information;
Approves application for the Registration of General Consumption Tax and submits to Document Production Unit for printing;
Approves zero rated documents according to the GCT acts and regulations;
Verifies and approves application for Taxpayer Registration Number (TRN) application;
Assigns the generated number and updates the TRN system;
Provides taxpayers with relevant and accurate information in accordance with the various tax legislations;
Participates in the delivery of the Taxpayer Education programs;
Assists taxpayers in completing all types of tax returns, applications for TRN, GCT Registration forms, and other tax-related forms and documents;
Responds to taxpayers’ queries as require;
Approves Certificate of Payment for Property;
Conducts customer satisfaction survey;
Assists in the management of the banking hall;
Assists in the management of customer complaint management system;
Prepares and submits reports.
Human Resource Management Duties
Manages the Unit’s HR plan that addresses staff requirements and succession planning and liaises with the Manager, Taxpayer Service.
Conducts periodical reviews of supervisees in accordance with the Work Plan;
Completes final performance assessments and recommends appropriate training and development programmes;
Initiates and participates in disciplinary proceedings relating to staff members within the Unit and implements corrective measures;
Performs any other related duties as assigned by the Manager, Taxpayer Services.
Required Competencies
Specific Knowledge
Comprehensive knowledge of the Automated Motor Vehicle System (AMVS) and the Integrated Tax Administration System (ITAS);
Comprehensive knowledge of the Tax Compliance Certificate system;
Working knowledge of Tax Administration Jamaica operations and functions;
Knowledge of all the relevant tax laws, regulations and guidelines.
Required Skills and Specialised Techniques
Excellent customer service;
Excellent communication and interpersonal skills;
Very good analytical and time management skills.
Qualification and Experience
Bachelor’s Degree in Business Administration or equivalent;
Three (3) years related work experience.
Working Conditions
Normal office environment;
Irregular working hours at times.
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