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Tax Administration Jamaica (TAJ), the largest tax collecting Authority in Jamaica, is seeking suitably qualified individuals to apply for the following vacant position:
Taxpayer Service Assistant (Level 3)
Montego Bay RSC (1 position)
Falmouth Tax Office (1 position)
Job Purpose
To process specified customer service transactions and respond to general queries.
Key Responsibility Areas
Technical and Professional Duties
Processes applications for the relevant motor vehicle and Drivers’ licences transaction;
Scans signatures on Driver’s licence application form, takes photograph of Taxpayer and generates Control number for Drivers’ Licence to be printed;
Verifies that the information presented on the motor vehicle documents corresponds with that on the Automated Motor Vehicle System (AMVS) and enters the updated or new information to the system;
Stamps and signs all relevant documents;
Confirms information entered into AMVS;
Vets and processes Taxpayer Registration Number application and keys information into TRN system;
Assigns TRN generated by system, updates existing taxpayer’s information and issues TRN cards;
Provides taxpayers with relevant and accurate information in accordance with the various tax legislations;
Vets all applications for Trade Licences and keys information into RAiS;
Verifies all new taxpayers’ documents for relevance and accuracy, assesses existing taxpayers’ accounts for updates and verifies documents for correctness for preparation of Tax Compliance Certificate (TCC);
Checks taxpayers’ documents for relevance and accuracy in processing their applications for GCT registration;
Checks and calculates taxpayers’ Property Tax obligations and prepares and issues certificate of payment of taxes upon request;
Provides taxpayers with relevant and accurate information pertaining to processes within the tax offices;
Verifies that all documents presented for zero rating are relevant and accurate;
Prepares weekly reports for daily transactions processed;
Performs other related duties as assigned by the Manager/Senior Officer.
Required Competencies
Specific Knowledge
Comprehensive knowledge of the Automated Motor Vehicle (AMVS) and the Integrated Tax Accounting (ITAS) systems;
Working knowledge of Tax Administration Jamaica operations, policies and procedures;
Working knowledge of computer systems and relevant applications;
Knowledge of all the relevant tax laws, regulations and guidelines.
Required Skills and Specialised Techniques
Excellent Customer Service and interpersonal skills;
Excellent communication skill;
Excellent team building skill;
Very good time management skill.
Qualifications and Experiences
Associate Degree in Business Administration or equivalent;
One (1) year working experience.
Working Conditions
Normal office environment;
Irregular working hours.
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