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Tax Administration Jamaica (TAJ), the largest tax collecting Authority in Jamaica, is seeking suitably qualified individuals to apply for the following vacant position:
Taxpayer Service Officer (Level 4) – May Pen Tax Office
Job Purpose
To process customer service transactions (Motor Vehicle, Drivers’ Licence, Taxpayer Registration Number, etc.); verifies and approves work done by the Taxpayer Service Assistant and respond to general queries.
Key Responsibility Areas
Technical and Professional Duties
Approves applications for the relevant motor vehicle transaction;
Verifies that the information presented on the motor vehicle documents corresponds with that on the Automated Motor Vehicle System (AMVS) and approves the updated or new information to the system;
Authorizes, stamps and signs all relevant documents;
Verifies, confirms and approves application for Tax Compliance Certificates (TCC);
Approves application for the Registration of General Consumption Tax;
Approves and prints Taxpayer Registration Numbers (TRN);
Provides taxpayers with relevant and accurate information in accordance with the various tax legislations;
Participates in the delivery of the Taxpayer Education programmes;
Assists taxpayers in completing and submitting relevant application and Tax Returns;
Responds to taxpayers’ queries;
Prepares for approval, Certificate of Payment for various tax types;
Processes documents presented for zero-rating for approval;
Assists with the conduct of surveys;
Prepares and submits reports;
Prepares and issues Deferment Certificates to the Taxpayer;
Approves the issuance of Trade Licence Certificates;
Approves and prints Drivers Licences;
Performs any other related duties as assigned by the Senior Taxpayer Service Officer.
Required Competencies
Specific Knowledge
Comprehensive knowledge of the Automated Motor Vehicle (AMVS) and the Integrated Computerized Tax Accounting (ICTAS) systems;
Comprehensive knowledge of the Tax Compliance Certificate system;
Working knowledge of Tax Administration Jamaica operations and functions;
Working knowledge of computer systems and the relevant applications;
Knowledge of all the relevant tax laws, regulations and guidelines.
Required Skills and Specialised Techniques
Excellent customer service;
Excellent communication, interpersonal and team skills;
Good analytical skills;
Very good time management skill.
Qualifications and Experiences
Bachelor’s Degree in Business Administration or the equivalent qualification;
Three (3) years related experience.
Working Conditions
Normal office environment;
Irregular working hours at times.
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