Technical Support Manager (Mis/It 6)

Technical Support Manager (Mis/It 6)
Company:

(Confidential)


Technical Support Manager (Mis/It 6)

Details of the offer

WebsiteElectoral Commission of Jamaica
Ensuring elections are free and fair
The Electoral Commission of Jamaica invites applications from suitably qualified persons for the post of:
Technical Support Manager (MIS/IT 6)

Job Purpose
To plan, organize and execute activities to ensure the stable operation and security of the organization’s ICT infrastructure. This includes developing, maintaining, supporting, and optimizing key technical areas particularly the firewalls, storage and network infrastructure, server infrastructure, data communications and desktop computing platforms.

Core Functions
Manages all technical support functions including preventive and corrective maintenance of Storage Systems, Servers, Firewalls, Network and Communication Infrastructure and peripheral devices.
Evaluates the organization’s technology use, needs and recommends improvements to keep abreast with technological trends.
Monitors IT systems and services for availability and security, develops and maintains policies and procedures for business continuity and disaster recovery.
Participates actively in the definition and management of the ICT aspects of general and project related activities.
Prepares periodic performance and project status reports for submission to the Assistant Director, Information Systems.

Required Knowledge, Skills and Abilities
Working knowledge of storage area networks, firewalls and cybersecurity practices
Knowledge of current protocols and standards, including ITIL, ISO 27000, Project Management
Good understanding of the organization’s goals and objectives
Ability to conduct research of issues and products as required
Ability to prioritize and execute tasks in a high-pressure environment
Proven analytical and problem-solving abilities
Strong customer service orientation
Experience working in a team-oriented, collaborative environment

Required Qualification and Experience
Bachelor of Science Degree in Computer Science or Electronic Engineering or equivalent
Five (5) years’ experience in Network Administration and Information System Security
Project Management experience
CCNA or MCSE certification would be an asset
Good oral and written communication skills
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