WebsiteMinistry of Industry, Commerce, Agriculture and Fisheries
The Ministry of Agriculture and Fisheries invites applications from suitably qualified candidates to be assigned to the post of:
User Support Technician (MIS/IT 3)– (Not Vacant) – Information and Communication Technology (ICT) Unit
Job Purpose
Under the supervision of the Manager, User Support Services (MIS/IT 5), the User Support Technician (MIS/IT 3) will provide the technical computer support that will allow users within the Ministry to carry out their functions more efficiently.
Key Responsibilities
Management
Assists with conducting Risk Assessment to identify user vulnerabilities and make recommendations to the User Support Services Manager;
Assists in the monitoring of networks and its components to prevent illegal or dangerous activities that could compromise the network;
Attends meetings and events, as required by the Ministry;
Administers in-house training of staff in the use of computer software systems or hardware devices;
Prepares and submits manuals and documentation related to training and training needs;
Prepares and submits Monthly Support Report for submission to the User Support Services Manager, within agreed timeframe;
Logs all support requests within the relevant platform available to the ICT Unit within specified timeframe;
Assists in the monitoring and logging of files and updates manual documentation for computer and/or asset inventories within the Ministry;
Conducts and submits Quarterly Asset Inventory Audit to ensure compliance and assignment locations of these devices;
Keeps abreast of new and emerging ICT trends, tips, and development through the use of relevant Information Technology platforms;
Submits report and makes recommendation to User Support Services Manager regarding new device specifications, in order to optimize equipment used by specific user groups.
Technical
Addresses hardware, software and end user equipment malfunctions as requested;
Installs and configures computer hardware and software to ensure functionality of end user devices;
Performs routine preventative maintenance at least on a quarterly basis or as request by the User Support Services Manager or Director, ICT;
Ensures that all computers are protected by installed and configured anti-virus or anti-spyware software;
Troubleshoots and addresses computer defects as identified by User Support Services Manager or Ministry staff as requested;
Reviews, addresses and troubleshoots network user operations;
Performs any other related duties assigned from time to time.
Required Knowledge, Skills and Competencies
Core
Good oral and written communication skills
Good planning and organizing skills
Good interpersonal skills
Methodical
Initiative
Customer and Quality Focus
Technical
Knowledge of Microsoft Windows Operating Systems
Knowledge of Microsoft Office Applications
Knowledge of Microsoft Projects
Knowledge of Hardware troubleshooting and repairs
Knowledge of Software troubleshooting and configuration
Knowledge of Network essentials
Minimum Required Qualification and Experience
Bachelor of Science Degree in Engineering, Computer Science or related field from a recognized Tertiary Institution;
OR
Associate Degree/Diploma in Engineering, Computer Science or related field and one (1) year experience in a similar position.
Special Conditions Associated with the Job
Exposure to electrical components and circuits;
May be required to physically transport or relocate computer and computer related equipment, from time to time;
May be required to examine cables in a dusty or elevated environment.
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