System Services Representative - Portland, Or

This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and MultiVendor systems and components, including hardware, networking, software, and operating systems in a data center environment. They will be responsible for IBM zSeries Servers, IBM Power Servers, IBM Storage Products, Intel Servers, Networking and Storage products. They are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as system assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed. There will be times traveling out of state to support other clients and your peers will be required. An in-depth background verification check is required by some clients to gain access to their facility. This will be cause for dismissal if not cleared by the background check process to support our clients.