WebsiteMinistry of Industry, Commerce, Agriculture and Fisheries
The Ministry of Industry, Commerce, Agriculture and Fisheries (MICAF) invites applications from suitably qualified individuals to fill the vacant post of:
Help Desk Technician (MIS/IT 3)– Department of Co-operatives and Friendly Societies
Job Purpose
Under the direction of the Information Communication Technology (ICT) Manager, the Help Desk Technician (MIS/IT 3) provides support in managing, maintaining and implementing the network and other internal systems for the Department.
Key Responsibilities
Management/Administration
Ensures that processed data for Charitable Organizations, Co-operatives, Industrial and Provident Societies and Societies registered under the Friendly Societies Act is presented so that it may be used as a planning and policy making tool;
Seeks ways to apply technology to business processes;
Schedules and prioritizes activities undertaken to meet agreed targets;
Attends meetings.
Technical/Professional
Assists in the monitoring of network and its components to prevent illegal or dangerous activities that could compromise the network;
Conducts quarterly Audits on computer hardware and software;
Assists in conducting risk assessment to identify user vulnerabilities and makes recommendations to System Analyst;
Provides end-user support to the Department staff;
Researches and provides information on technical trends to the System Analyst;
Communicates technical problems and proposes solutions to the System Analyst;
Consults with System Analyst to develop appropriate technical solutions;
Installs and configures computers for use on the network;
Installs and configures printers for individual computers and/or for use on the network;
Provides multimedia support for the Department’s in-house filming or photography;
Provides technical support for the Department’s in-house and outside activities, such as conferences, seminars, workshops and expos;
Liaises with the website hosting provider to carry out backup of the Department’s Website;
Collaborates with web host provider in managing the website and gathering data usage statistic;
Develops policy regarding the maintenance and updating of the Website and Facebook Page under the directive of the System Analyst;
Liaises with the relevant Officers for the maintenance and updating of the Department’s Website and Facebook Page;
Assists in the implementation of ICT related projects;
Designs suitable formats to obtain the correct data;
Develops suitable methods for collecting the relevant data required for feasibility and planning studies;
Analyzes the data collected to identify trends and factors affecting Groups, Charitable Organizations, Co-operatives, Industrial and Provident Societies and Societies registered under the Department of Co-operatives and Friendly Societies Act;
Provides statistical information on groups, Charitable Organisations, Co-operatives, Industrial and Provident Societies and Societies registered under the Department of Co-operatives and Friendly Societies Act to the relevant stakeholders;
Provides database maintenance and administration by making updates, repairs and/or enhancement;
Administers and maintains the Department’s Wireless and Local Area Network (WAN/LAN) systems under the directive of the System Analyst;
Upgrades computer hardware and software;
Recommends the acquisition of computer hardware and software based on staff needs;
Informs the System Analyst of the achievements and constraints faced while undertaking the post;
Designs relevant training and reporting programmes to instruct staff in the use of new technology under the directive of the System Analyst;
Develops database programmes for implementation by the movements under the directive of the System Analyst;
Works with external vendors, consultant and contractors local and internationally;
Performs any other related functions assigned from time to time by the Registrar or other Senior Officers.
Required Knowledge, Skills and Competencies
Core
Good oral and written communication skills
Good problem-solving, decision-making, organizing and planning skills
Good interpersonal skills
Ability to work in a team
Goal/Result oriented
Compliance
Strong customer and quality focus skills
Ability to manage partners
Good analytical thinking skills
Ability to use initiative
Functional/Technical
Knowledge of the operations of Government/Ministry’s policies and procedures
Knowledge of PC repair
Database Management skills
Excellent knowledge of the Acts and Regulations governing the Department’s functions
Proficient in relevant Software Applications
Good Report Writing skills
Minimum Required Qualification and Experience
Diploma in Computer Science from a recognized Institution;
One (1) years’ experience working in similar position;
OR
Certificate in Computer Application;
Two (2) years’ experience working in similar position.
Special Conditions Associated with the Job
May be required to examine cables in a dusty or elevated environment;
May be required to lift and physically transport computer equipment, from time to time;
May be required to work outside of normal working hours;
Will be required to travel outside of assigned/geographic location, occasionally.
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