Description:
Multifamily Leasing Consultant
Flournoy Properties is the property management division of privately held Flournoy Companies, a well respected developer, builder and operator of multifamily communities in the United States.
We are actively seeking a high energy, Leasing Consultant.
The Leasing Consultant is responsible for selling new business and ensuring resident retention by providing superior customer service to all residents and guests.
Duties:
Typical activities include:
Answering the telephone and selling the community to prospective residents
Setting appointments for prospective residents to visit and tour the community
Showing prospective residents the community and apartment homes
Conducting timely follow-up, scheduling move-ins and completing required paperwork
Closing the sale to meet or exceed monthly sales goals
Providing exceptional customer service by responding quickly and courteously to resident inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur
This position plays an integral role in resident retention through participation in resident activities, renewal preparation, follow up and resident needs assessments
Performing administrative tasks and those assigned by community management
Qualifications:
Proven record of meeting monthly sales goals in a retail or multifamily sales role
Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff
Strong passion for delivering best in class service to help ensure the highest level of Customer Satisfaction and Retention possible
Must be proficient with Microsoft Office (Excel, Word, and Outlook)
Ability to work effectively and in a fast paced, constantly changing environment
Solid multi-tasking skills along with the ability to consistently meet deadlines
Willingness and ability to work weekends and holidays as the business requires
Excellent verbal and written communication as well as presentation skills
Ability to travel for training and occasional meetings
Professional appearance along with a positive attitude, be a team player and be willing to learn
Education and Experience:
Previous retail sales or multifamily leasing experience required
Experience with OneSite, YieldStar and Crossfire preferred but not required
GED or High School diploma preferred
