Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Government Engagement
Overview:
Mastercard is dedicated to promoting inclusive growth and financial inclusion. The mandate of the
Government Engagement unit at Mastercard is to build durable, trusted relationships with key
government agencies to accelerate their transition to a cashless ecosystem though digitalization, while
increasing revenues and seeding new markets for Mastercard. We drive relevance and revenues in the
government space by developing effective go to market campaigns supported by clear priorities,
success metrics and incentives. We provide expert sales support to both country managers and local
sales resources through a solid client engagement playbook approach. We guide the transition from
reactive solutions sales to strategic government engagement programs. And we ensure alignment
between local, regional demand and our global solutions.
The Manager, Government Engagement role focuses on aligning Mastercard’s product,
service and ecosystem capabilities to solve for the challenges government clients face today in the
areas of financial inclusion, citizen services, economic development and government operational
excellence. We do this by engaging, listening and leading. Our team is comprised of industry leaders,
relationship builders and deal closers. We apply Mastercard’s digital tools, business insights, last mile
solutions and market organizing skills to support client success. We have a good idea of what works, but
we also have a passion for learning, exploring new capabilities, and applying the best methodologies
and insights to the government business.
Role:
This role is at the heart of our intent to scale our business across all key markets and regions to drive
revenue, market relevance and social impact. The position is deployed at Market, Cluster or Division
level, and focuses on a select number of priority opportunities, segments and clients, directly agreed
with the Country Manager and/or Division President.
• The Manager, Government Engagement is accountable for:
• The support in the development of the market or cluster government strategy, including a list
of prioritized client and solution opportunities, a relationship heat map, and detailed view of
the revenue opportunity and a market engagement plan
• Orchestrating Mastercard’s government engagements within the market or cluster
(noncommercial, pre-commercial and commercial), engaging national, regional or local
governments and associated agencies.
• Direct engagement on key sales opportunities across the market /cluster, assisting country
managers and winning strategic deals.
• Develop and execute the market government strategy starting from:
• Understanding local, national and regional priorities.
• Engaging market and/or division leadership to prioritize clients and solution opportunities.
• Develop a solid projects pipeline, drive conversion over time (year 1 and 2) and secure
revenues (from year 3 onwards)
• Directly engage senior government stakeholders to influence strategic decisions (building
relevance) and to develop lines of sight into new revenues
• Securing global, regional and local resources to execute on the opportunities and drive
marquee wins. Develop scalable revenue models at market level, when appropriate
- Assist with the delivery of the sold projects
• Support the building and curation of a local, internal community of practice. Act as first line of
support for country managers, Public Policy and Account Teams for thought leadership and
strategic sales engagements.
All About You:
• Experience working for or closely with government agencies, managing process improvement and
transformative change initiatives, as well as proven experience in engaging very senior government
leaders to build durable relations.
• Proven track record in leading government projects and/or commercial deals in the assigned division or market
• Consultative selling focused, with deep product, services, and solutions expertise.
• Adept at interacting with senior Mastercard stakeholders in terms of engagement, communication
and transparency of purpose. Ability to skillfully lead complex regional initiatives that require collaboration across functional, geographical and cultural lines.
• Demonstrated ability to work across divisional boundaries, within the assigned region, division or
market
• Self-motivated, thrives in a fast-paced environment; readiness to take-on stretch goals.
• Strong gravitas, exceptional relationship management, influencing and communication skills.
• Undergraduate degree required. MBA or graduate degree preferred.
• Fluency in the local language in the assigned market and English is required. At least one other
Division language a strong plus.
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.?
If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
