Reception - Open and close clinic. - Telephone mode (night mode to day mode)
- Health Engine recalls and bookings
- Hotdoc bookings and recalls
- Greet patients and other callers at the practice in a courteous and efficient manner.
- Answer the telephone promptly and courteously.
- Schedule appointments for patients.
- Issue patient invoices/receipts and bulk bill as required.
- Enter and update patient registration details.
- Manage calls from patients wanting test results by referring them to the practice nurse on duty.
- To exercise confidentiality with regards to patient care and all aspects of the practice.
- Maintain reception area in a tidy and welcoming manner.
- Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
- Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
Administration
- Prepare and record outgoing mail and posting daily.
- Open and distribute incoming mail.
- Type medical reports as required.
- Scan and/or file patient correspondence, results daily, or as required.
- Ensure computer back-up hard drive is changed daily.
Other Duties
- To actively participate in general staff meetings.
- To attend training sessions in-house and external courses when required.
- General housekeeping such as tidying and cleaning of waiting room when necessary.
- Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
- Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
Expected behaviours and personal attributes
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills.
- Always be well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity.
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise.
- Demonstrate commitment to ongoing professional development.
