When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.
We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.
Job Overview
Responsible for managing the invoicing processes of Aftermarket's Direct and Drop Ship parts sales channels to ensure accurate, complete and timely revenue recognition by analyzing and resolving invoicing issues, identifying areas of opportunity to improve procedures and customer experience, and working with parts suppliers and internal departments to implement solutions.
Responsibilities
- Resolve parts invoicing exceptions to ensure that our customers are invoiced accurately and completely and revenue is recognized within the correct time period
- Identify recurring invoicing process issues, analyze root causes and recommend resolution ideas
- Work with internal business partners to ensure that appropriate exception reports and KPIs are established, monitored and acted upon in a customer focused and timely manner
- Lead projects to optimize processes, systems and implementation of controls, working closely with IT and other operational business partners to elevate the customer experience
- Research and resolve parts supplier process and customer account issues as needed
- Address Direct and Drop ship customer invoicing concerns and questions
- Other duties as assigned by the manager
When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.
We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.
Job Overview
Responsible for managing the invoicing processes of Aftermarket's Direct and Drop Ship parts sales channels to ensure accurate, complete and timely revenue recognition by analyzing and resolving invoicing issues, identifying areas of opportunity to improve procedures and customer experience, and working with parts suppliers and internal departments to implement solutions.
Responsibilities
- Resolve parts invoicing exceptions to ensure that our customers are invoiced accurately and completely and revenue is recognized within the correct time period
- Identify recurring invoicing process issues, analyze root causes and recommend resolution ideas
- Work with internal business partners to ensure that appropriate exception reports and KPIs are established, monitored and acted upon in a customer focused and timely manner
- Lead projects to optimize processes, systems and implementation of controls, working closely with IT and other operational business partners to elevate the customer experience
- Research and resolve parts supplier process and customer account issues as needed
- Address Direct and Drop ship customer invoicing concerns and questions
- Other duties as assigned by the manager
