JOB SUMMARY: Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Handles outbound calls, emails and chats within specified time frame

Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.

Develop good product knowledge and use it to resolve issues.

Effectively close sales

Maintains performance standards of the company

Maintain current product knowledge by using available resources post training

Adhere to stated policies and procedures of the Company.

Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

EDUCATION AND EXPERIENCE:
Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics

Degree would be an asset

1 Year experience in telemarketing or face-to-face sales experience

Aptitude for multitasking (work with multiple interfaces)

KEY COMPETENCIES:
Strong negotiation skills

Strong articulation and persuasive skills

Interpersonal skills

Communication skills - verbal and written

Listening skills

Problem analysis and problem-solving

Attention to detail and accuracy

Customer service and sales orientation

Adaptability

Initiative

An independent learner

Goal oriented

Ability to bridge to a sale by offering a product or service that could help the customer.

Ability to handle rejection and upset customers with professionalism